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No insurance? Check out our primary care membership.

Booking Guide:

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Same Day/Acute- cough, cold, flu, COVID, strep, rash, UTI, etc

 

Annual Exam- full head to toe physical exam, review age based preventative care measures, bloodwork (if you address anything other than refills outside of the physical, your insurance requires us to collect a copay)

**Well Child Exam- age 2 and above. We currently do not provide vaccines for children other than for influenza.

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Establish Care- new patient visit to discuss medical history, refill medications, and/or address new concerns.

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Weight Management- *note* this appointment is 45 minutes! Please plan accordingly. 

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Chronic Condition- a condition that requires long term monitoring (testosterone or estrogen treatments, hypertension, high cholesterol, diabetes, thyroid disorder, etc.)

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If you are uncertain, feel free to call the office so we can assist you!

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No show/Cancellation Policy: 
If it is necessary to cancel the appointment, patients are required to call or leave a message at least TWO hours before their appointment time. 

"No Show" is defined as failing to arrive for a scheduled appointment. A 10-minute grace period is provided for appointments with the exception of annual physicals.

If the patient does not cancel within two hours or "no-shows" their appointment, they will be assessed a $20.00 fee.

Telehealth/Telemedicine visits:
Visits will be conducted on the Spruce app to ensure confidentiality. An invitation will be sent to you using the information entered when scheduling the appointment. If you wish to download the app after booking, see "Patient Resources- Telemedicine Visit App."

Refund Policy:

We at Lifeline Family Health & Wellness are committed to customer satisfaction and providing excellent service. Our policy is to refund patients in full if we are unable to provide them with the service they need.

 

I. When do I qualify for a 100% money-back guarantee?

A. If you cancel your appointment at least 24 hours in advance.


B. If a medical professional is unable to provide you with the service due to medical, legal, professional, scheduling conflict, etc. issues and you are not willing to wait to be rescheduled with a different provider.

 

II. How do I request a refund? (Only for eligible refunds.)

A. By phone if canceling your appointment or in person at the clinic. By email within 30 calendar days of the canceled appointment date.


B. All eligible refunds will be processed within 10 business days. Please wait at least 10 days before contacting support if you don’t receive a refund.

 

PLEASE NOTE:

  • NO refunds shall be issued to patients who change their minds after completing their consultation with a medical provider and receiving medical advice/treatment or prescription for a medication.

 

  • NO refunds shall be issued to patients who received and filled their prescription for a medication at a pharmacy.

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  • NO refunds for weight loss medication purchases.

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